Lunar Scooters offers a FULL 30-day bumper-to-bumper part warranty on the whole scooter. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. If you have questions about our warranty, please e-mail us. USED/RIDDEN SCOOTERS CANNOT BE RETURNED. SCOOTERS CAN ONLY BE RETURNED WITHIN THE FIRST 30 DAYS FROM THE DATE YOU RECEIVE THE SCOOTER, AND IT MUST BE IN BRAND NEW CONDITION AND AUTHORIZED BEFORE BEING RETURNED. THERE IS A 15% RESTOCKING FEE ON ALL RETURNED ITEMS. USED/RIDDEN SCOOTERS CANNOT BE RETURNED. THE BUYER IS RESPONSIBLE FOR ALL RETURN SHIPPING COSTS. We will, however, during the 30-day warranty period, provide you with free replacement parts and free shipping. Any labor required to make warranty repairs is the purchaser’s responsibility and is not covered by Lunar Scooters. Lunar Scooters will not be responsible for shipping charges on received or refused packages, part returns, or scooter returns. Freight collect and COD packages will not be accepted. Insured shipping and handling fees are FREE to anywhere in the continental USA. If you live outside the USA, email us for a shipping quote. WE INSPECT THE SCOOTER BEFORE PACKAGING AND THE LUNAR SCOOTER SHIPS IN A VERY THICK PACKAGE THAT IS SURROUNDED BY A STYROFOAM MOLDED SHELL INSIDE THE THICK BOX. THIS HELPS PROTECT THE LUNAR SCOOTER DURING THE SHIPPING PROCESS AND IS ALL DONE FOR QUALITY ASSURANCE. We accept all credit cards through Paypal, or you can call us and pay over the phone at 1-877-827-4264.
REFUNDS/PROCESSING FEE’S: If Lunar scooters has not sent out any physical product and an online refund is requested to cancel an order that has been processed, it is the buyer’s responsibility to cover all credit card/merchant services processing fees. For instance, a transaction purchase of $1,499 has a credit card processing fee of $43.77. The final amount refunded to the buyer would be $1,455.23 after the 43.77 credit card processing fee has been deducted. Lunar Scooters LLC. make no profits or gains from refunded orders.
Lunar Scooter products (electric/gas motorized scooters) are designed for recreational and/or for personal transportation of a single rider with proper safety equipment. It is not suitable for handicapped persons or persons with limited mental or physical capacities. The product is to be used only on safe, dry, smoothly paved or hard-packed surfaces, in accordance with local regulations. Please remember to always wear a helmet!
There are inherent dangers to using motorized scooters. Purchaser shall use products at their own risk, Lunar Scooters will not be held liable under any circumstance for incidental or consequential loss or damage or injury due to the direct or indirect use, misuse or abuse of any product purchased from Lunar Scooters, including any malfunction.
Although there are no uniform legal age restrictions for the use of motorized scooters, we recommend that only individuals of legal age use any of the scooters sold by Lunar Scooters. Children may use products under adult supervision and under the guardian’s own discretion. Check with your local authorities for area-specific rules and regulations. The adult guardian assumes all responsibilities associated with the use of these products by minors. Customers understand that the use of these products can cause injury or death. To prevent it, we strongly recommend the use of the safety equipment such as helmet and knee pads. The user holds seller and his agents harmless from any liability. Purchaser obtains his/her own insurance. Seller assumes no suitability of any of these products as to size, age and other factors largely depend on personal discretion.
Products are not regulated by the U.S. Department of Transportation as motor vehicles, therefore, they do not necessarily comply with the Federal Motor Vehicle Safety Standards. It is the customers’ responsibility to check with their local authority since the law varies state by state.
The User releases Lunar Scooters, its officers, agents, sponsors and employees from claims, demands and damages (both actual and consequential), of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with items purchased.
Limitation of liability:
In no event shall Lunar Scooters or its suppliers be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with items purchased from us or this agreement (however arising, including negligence). Our liability, and the liability of our suppliers, to you or any third parties in any circumstance is limited to the User’s cost of qualifying products purchased at the time of entering into the agreement. Qualifying products as acceptable for return as outlined in the return policy.
Disclaimer of warranty:
Product information is provided on an “as is” basis, without warranty of any kind, either expressed or implied, including, without limitation the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. The entire risk as to the performance of or arising out of the use of products purchased is borne by the User. Lunar Scooters makes no warranty regarding the accuracy of information about products. All product information is provided by a third party and is said to be true to the best of our knowledge. All product information available to us is made available to the user.
User hereby agrees to defend, indemnify and hold harmless Lunar Scooters, its officers, directors, employees, and agents, for any loss or damages awarded by a court of competent jurisdiction resulting from any claim, action, or demand, including reasonable attorneys’ fees, arising out of or related to products purchased on this website, or the violation of the agreement by the User. Any over the phone and or email support given will also indemnify and hold harmless Lunar Scooters, its officers, directors, employees and agents.
You must inspect all equipment before using it and to take full responsibility for assuring that the equipment is in good working order and safe to use. You further understand that you are responsible for damage to equipment. Purchaser understands the nature of motor scooter riding and motorcycle related activities and acknowledges that Purchaser is qualified to operate said motor scooter, and is in proper physical condition to participate in such activity. Purchaser agrees to assume all risks when allowing others to operate Purchaser scooter. If purchaser is not familiar with the nature of motor scooter riding, purchaser should seek professional training before operating a scooter.
Warning! Scooter riding activities involve the risk and danger of serious bodily injury including, but not limited to, disability, paralysis, dismemberment, and death. These inherent risks and dangers may be caused by purchasers own actions or inactions, the actions or inactions of others, participating or not participating in the activity, the condition in which the activity takes place, or the negligence of others. There may be additional risks, including social and economic loss, either known or unknown to purchaser, not readily foreseeable, and purchaser fully accepts and assumes responsibility for all such risks, losses, costs, and damages incurred as a result of purchasers participation in scooter riding activity.
Operation, Registration, and License:
Purchaser is responsible for registering and operating the motor scooter in accordance with local and state laws and ordinances. Seller makes no representations that the motor scooter is legal for operation in your City and State.
Customers have read and understood the use of these products before purchasing.
This shall not act a waiver of any implied warranties which customers retain, as provided by law.
When purchasing from or submitting an order to Lunar Scooters, you acknowledge that you have read and understand our disclaimer, and agree to these as the terms of sale.
Lithium and Lead Acid Battery Care:
Never leave your charger plugged into the wall or scooter longer than suggested charge time outlined in manual. It could burn out the charger or damage the battery if the charger doesn’t cut off & turn to a green light, ALWAYS LEAVE LITHIUM BATTERY IN THE CASE WHEN CHARGING & NEVER LET THE BARE LITHIUM BATTERY or THE CHARGER SIT ON METAL WHILE CHARGING & KEEP CHARGER AT LEAST 12” AWAY FROM THE BATTERY WHEN CHARGING. ALSO, RECOMMEND NEVER CHARGING A LITHIUM BATTERY INSIDE YOUR HOUSE & THE BEST PLACE IS TO CHARGE OUTSIDE & NOT NEAR ANYTHING THAT IS FLAMMABLE. YOU DON’T WANT TO RISK FORGETTING ABOUT YOUR CHARGER BEING CONNECTED TO THE BATTERY FOR LONGER THEN SUGGESTED, WHICH GIVES YOU A VERY SMALL CHANCE IT COULD OVERCHARGE AND CATCH ON FIRE LIKE ANY LITHIUM BATTERY.
Arbitration / Dispute Resolution
For any and all Claims, you and we hereby agree to binding individual arbitration before the American Arbitration Association (“AAA”) under the Federal Arbitration Act (“FAA”), and agree not to sue in court in front of a judge or jury. Any arbitration brought hereunder will be heard by a single arbitrator under the AAA’s then-current Rules for Commercial Arbitration. The parties shall select a mutually acceptable arbitrator who is experienced in contract law; however, if the parties cannot promptly agree on an arbitrator, then the arbitrator shall be selected by the AAA. The cost of the arbitrator will, initially, be split between the parties; however, the party prevailing in the action shall be entitled to receive an award of the reasonable attorneys’ fees and costs that such party incurred in the arbitration. Including those fees incurred in any subsequent enforcement or appellate proceedings.
Class action lawsuits, class-wide arbitrations, private attorney-general actions, and any other proceeding where someone acts in a representative capacity, shall not be permitted under this Agreement, and you hereby expressly waive your right to bring or participate in, any such action.
You agree that any Claim must be brought by you within one (1) year following the date on which the Claim first accrued (and not on the date of discovery of the claim), otherwise you waive permanently your right to bring the applicable Claim. The venue for any arbitration brought hereunder, including any other proceeding brought to challenge or determine the proper venue hereunder, shall exist solely and exclusively in Philadelphia, Pennsylvania. Pennsylvania law shall govern the interpretation and enforcement of this Agreement.